Resume of Carl A Lockwood

SUMMARY:


  • Desktop experience includes all versions of MS Windows and MS Office, including application installation, windows networking, and printing.

  • Server experience includes Windows 2000/2003, NT4.0 server, MS Active Directory, RSA ACE/Server, DNS, and DHCP, with an understanding of both networking fundamentals and security.

  • Vast knowledge of Intel-compatible hardware experience including building, configuring, troubleshooting.

  • The ability to perform well using good judgment under difficult time constraints.



PROFESSIONAL EXPERIENCE:


Adams Cable Service Carbondale, PA

Internet/VOIP tech support (11/2007 – present)


  • Provide High Speed Internet, and VOIP telephone tech Support over the phone for Adams Cable customers.

  • Resolve PC and Mac TCP/IP, firewall, spyware, email configuration, and wired and wireless LAN connectivity issues.

  • Provision VoIP modems and resolve various residential and small business VOIP issues.

  • Create work orders for new installs, and log trouble calls in Wincable.


Diageo Stamford, CT (through contract with Alden Staffing, and then IBM)

Desktop support/network support (10/2000 – 5/2007)


  • Administer servers in a global Active Directory Infrastructure across 96 sites, installing the latest updates and security patches.

  • Manage user accounts, group policies, file security, and Exchange 2000 mailboxes.

  • Team site lead in a company-wide rollout of Windows 2000 in an active directory Infrastructure.

  • Migrate from NT 4.0 domain to Windows 2000 Active Directory and Exchange 5.5 to Exchange 2000.

  • Create, and manage RSA SecurID accounts, and MCI WorldCom accounts. For VPN clients.

  • Provide Phone support for field users, including PAL dial-up issues, remote software installs, and user assisted hardware installs.

  • Monitor daily Arcserve data backups, and perform data restorations.


Microcast Danbury, CT

Desktop/network support (2/2000 - 10/2000)


  • Implement, and manage Mcafee Antivirus server for domain workstations.

  • Create, maintain, and distribute Windows NT images using Ghost, Ghost Multicast, and Ghost Walker.

  • Create and maintain user accounts, mailboxes, and distribution lists in Exchange, and administer user permissions in an NT 4.0 environment.

  • Perform daily data backup, and restoration using Seagate Backup exec.


Duracell Bethel, CT (through contract with Tek Systems)

Desktop/server support (1998 - 2/2000)


  • Provide hardware and software technical support for a 300+ PC Novel network.

  • Create and manage over 100 LAN printers in a Novel 4.11 environment with the use of Hp’s Jet Admin.

  • Test system hardware and software for Y2K compliance, including BIOS flashing and software updates.

  • Perform migration of users and infrastructure from Token Ring to Ethernet.


Philips Medical Systems Shelton, CT (through contract with Tek Systems)

Desktop support (1997-1998)


  • Lead the migration from Windows for Workgroups to Windows 95.

  • Upgrade CPU’s, hard drives, and memory in 50+ desktops in preparation of a Windows 95 update.

  • Establish PC imaging procedure using the Ghost imaging software, including creating image files, and writing batch files to automate the migration.

  • Work closely with a technical writer to document the Windows 95 migration process.


SNET New Haven, CT (through contract with Wang Laboratories)

Hardware support technician (1996-1997)


  • Provide hardware support of desktops, laptops, and printers for 10 SNET offices throughout Connecticut.

  • Troubleshoot, upgrade and install hardware, software, and other related peripherals.

  • Closed over 96 Percent of the assigned cases within the allowed Service Level guidelines.

  • Order and maintain all needed service parts.