Carl A Lockwood

Objective:

Dependable computer technician with more than 12 years of corporate IT experience is seeking a challenging position within a company that will utilize my skills with opportunity for advancement.

SUMMARY OF QUALIFICATIONS:

Desktop experience includes DOS, Windows2000, Windows XP, and Microsoft Office, including application installation, Windows networking, and printing.
Server experience includes Windows 2000/ 2003, NT4.0 server, Microsoft Active Directory, RSA ACE/Server, DNS, and DHCP, with an understanding of both networking fundamentals and security.
Vast knowledge of Intel-compatible hardware experience including building, configuring, and troubleshooting.
The ability to perform well using good judgment under difficult time constraints.

EXPERIENCE:

11/27/2007 – PRESENT

ADAMS CABLE SERVICE / CARBONDALE, PA

INTERNET SUPPORT

Provide phone support to subscribers performing network level troubleshooting with PC and Macintosh.
Troubleshoot various VoIP and data issues with MTA’s and cable modems.
Provisioning of VoIP technology for new customers
Schedule technician visits for trouble as well as new service installations ensuring adequate time allowed for visit type.

10/2000 – 5/31/2007

DIAGEO PLC. / STAMFORD, CT (ALDEN STAFFING, DIAGEO PLC, IBM)

DESKTOP SUPPORT/NETWORK SUPPORT

Administered servers in a global Active Directory Infrastructure across 96 sites, installing the latest updates and security patches.
Managed user accounts, group policies, file security, and Exchange 2000 mailboxes.
Acted as a team site lead in a company-wide rollout of Windows 2000 in an active directory Infrastructure.
Assisted in migration from NT 4.0 Domain to Windows 2000 Active Directory and Exchange 5.5 to Exchange 2000.
Created, and managed RSA SecurID accounts, and MCI WorldCom accounts.
Implemented the VPN client utilizing Broadband, PPTP to connect remote users to the corporate campus.
Provide Phone support for field users, including PAL dial-up issues, remote software installs, and user assisted hardware installs
Monitored daily Arcserve backups, and performed data restorations.

2/2000 - 10/2000

Microcast, Inc. / Danbury, Ct
DESKTOP SUPPORT/NETWORK SUPPORT

Implemented, and managed Mcafee Antivirus server for domain workstations.
Created, maintained, and distributed Windows NT images using Ghost, Ghost Multicast, and Ghost Walker.
Created, and maintained user accounts, mailboxes, and distribution lists in Exchange 5.5, and administered user permissions in an NT 4.0 environment.
Performed daily data backup, restoration and recovery using Seagate Backup exec.

1998 - 2/2000

DURACELL, INC / DANBURY, CT (Tek Systems)
DESKTOP SUPPORT/SERVER SUPPORT

Provided hardware and software technical support for a 300+ PC network connecting to Novel & AS/400 servers.
Created and managed over 100 LAN\WAN printers in a Novel 4.11 environment with Use of Hp’s Jet admin.
Tested system hardware and software for Y2K compliance, including BIOS flashing and software updates.
Performed Migration of users and infrastructure from Token Ring to Ethernet.

1997-1998

PHILIPS MEDICAL SYSTEMS / SHELTON, CT (Tek Systems)
DESKTOP SUPPORT

Directly responsible for the planning and migration from WFW to Windows 95.
Upgraded CPU’s, hard drives, and Memory in 50+ desktops in preparation of Windows 95 update.
Established PC imaging procedure using the Ghost imaging software, including creating image files, and writing batch files to automate the Migration.
Worked closely with a Technical writer to document the Windows 95 migration process.

1996-1997

SOUTHERN NEW ENGLAND TELEPHONE / NEW HAVEN, CT (Wang Laboratories)
Hardware Support Technician

Provided hardware support of desktops, laptops, and printers for 10 SNET offices.
Troubleshot, upgraded and installed hardware, software, and other related peripherals.
Closed 90+ Percent of the assigned cases within the allowed S.L.A.
Ordered and maintained all needed service parts

References are available upon request.